You as the Client are deemed to have read and understood the general booking terms and conditions and agrees to abide by them during the time of acceptance of your quotation and booking of tour packages.
DEPOSIT AND PAYMENT
To confirm your booking, a specified non-refundable deposit (depending on the tour programme) is payable at the time of booking and the balance sum (total package price less deposit) must be made to the Company:
Up to 30% of package price not less than 2 months before departure
Up to 100% of package price not less than 21 days before departure date.
In the event of default in effecting payment of the balance sum by the said time period, the Company at its sole discretion may cancel the booking and you shall waive all rights of recourse against the Company. For bookings made less than 21 days before departure date, full payment shall be made upon booking.
TRAVEL DOCUMENTS - VISA & IMMIGRATION CLEARANCE
It is the client’s responsibility (and those traveling with the client) to ensure that valid travel documents and requisite visa approvals have been obtained before departure. In some countries, there is a requirement for production of vaccination and health certificates and you are advised to make the necessary enquiries well in advance. The Company accepts no responsibility for any delays or complications due to non-compliance or non-fulfillment of immigration, health or other governmental requirements on your part. The Company will assist in your application wherever possible and necessary. However it does not guarantee approval of visa application. In instances where the Company is assisting you to make the necessary visa applications, you expressly agree that you shall not hold the Company responsible if such application is rejected for whatever reason.
Unless specified, ISE Travel provides every group member with a medical coverage plan up to USD2000 for medical expenses and up to USD5000 for emergency medical evacuation through Worldwide Assistance group with 24-hour toll free legal and medical assistance. This coverage is valid only for group traveling to the same geographic destination for the same number of days by the same mode of transportation. You are strongly advised to obtain travel insurance (for yourself as well as those traveling with you) to cover for contingencies such as cancellation, delay, personal accident, loss of personal belongings etc. ISE Travel will be happy to recommend suitable additional insurance plan prior to departure.
RISK MANAGEMENT POLICY
In carrying out each overseas fieldwork and educational site visit activity, ISE Travel understands the responsibility of risk management assessment required by all schools. The likelihood, whether great or small, of the potential of harm being realized and causing an accident is taken into serious account on the extent of how serious the injuries or outcomes are likely to be.
ISE Travel invests in a risk management policy with an aim in ensuring that:
- Accidents are avoided through foresight, careful preparation, planning and precaution
- Itineraries and activities are planned and provided according to the age, experience and ability of the group members
- Adequate warnings and advice are given on fieldwork sites and use of equipment
- Work is within policy guidelines set by the management
- Prompt and effective attention are provided in the event of any illness or injury
CANCELLATION BY COMPANY & REFUND POLICY
The Company reserves to itself the sole right to cancel any tour due to insufficient number of participants or due to factors beyond the reasonable control of the Company such as but not limited to natural disasters, labour strikes, war, civil unrest and disorders, etc. In the unlikely event of cancellation of tour, the Company shall endeavour to notify you soonest possible if cancellation should be necessary due to factors beyond the reasonable control of the Company. The Company shall endeavour to recommend or provide alternatives for your consideration but should you decide not to accept the alternatives, you shall be entitled to a refund of all monies paid by you to the Company after deducting expenses incurred (if any) for visa and other applications made on your behalf. Neither party shall have any claims against the other thereafter.
CANCELLATION BY CUSTOMER
You or any member of the group may cancel your booking at any time provided notice of cancellation is given in writing. As the Company would have made arrangements in reliance on your prior booking, the following cancellation charges must be borne by you:
For cancellation received at least 15 days before departure … 25%*
For cancellation received between 7 & 14 days before departure … 50%*
For cancellation received less than 7 days before departure … 75%
* or deposit whichever is higher
However in the event that arrangements were confirmed with a supplier with a different cancellation/booking terms (especially low cost carriers or services with fixed costs) from the above stated, we will advise you accordingly prior to making reservations. In this case, the cancellation policies of the above plus the supplier involved will apply.
REFUND OF UNUSED SERVICES
Should you decide not to utilize the accommodation, meals, sightseeing tours, transport or other services included in the package fares during the course of the tour, no refund or exchange shall be allowed.
AIRPORT CHARGES, SURCHARGES & TAXES
Unless expressly included in the negotiations and confirmed in the quotation acceptance, all airport charges, surcharges and taxes imposed by airport, custom or other authorities are usually included in our package price. However should there be a sudden announcement of increase in related charges, taxes and surcharges after the quotation has been accepted, these shall be at your responsibility.
CHANGES, TRANSFERS & DEVIATIONS
You are requested to minimize any changes or deviations after bookings have been made as it may impact the arrangements made by the Company. Whilst the Company will endeavour to accommodate any proposed request for change made by you provided adequate prior notice in writing is given, it reserves to itself the right to impose an administrative charge for the service. If the proposed change or deviation results in a cancellation of the booking or part thereof, the cancellation charges must be borne by you.
CHANGES INITIATED BY THE COMPANY
The Company makes every effort possible to avoid changes in itinerary but should changes be necessitated by factors beyond the reasonable control of the Company including (but not limited to) war, civil disorder, changes in airline schedules, weather or local conditions, the Company shall be entitled to do so subject to notice being given as soon as possible and the Company shall endeavour to substitute a suitable arrangement of similar standard and you shall have no entitlement to compensation of any form.
CONDITIONS OF CARRIAGE
In all cases where a component of the tour includes travel on scheduled flights in aircrafts or scheduled routes in all other modes of travel, your attention is expressly drawn to the fact that the Company has no direct control over changes in schedules or the manner in which the services are provided and hence you agree that you will not hold the Company responsible for the same.
COMPANY ACTING AS AGENT
In all cases where the Company is acting as an agent for a principal such as in cases of flight, vehicle-hire or hotel reservations, the Company will not accept any responsibility for any default, delay or deficiency on the part of the principal. In such events, you expressly agree to seek recourse against the principal directly and to the extent as may be allowed by law, you expressly waive all rights against the Company.
In respect of services provided, the Company only accepts responsibility for such services over which it has full and direct control. The Company does not accept liability or responsibility for any acts, omissions or defaults of other service providers unless the same could have been reasonably avoided by the Company or unless the same is caused directly by the negligence of the Company, its servants or agents.
LIMITATIONS & EXCLUSIONS
The Company shall be entitled to rely upon and invoke all limitations and exclusions of liability under all appropriate international conventions and nothing herein contained shall operate to defeat or diminish the Company’s rights in that respect.
The Company does not accept any responsibility whether in contract or in tort for any injury, damage, loss or expenses caused directly or indirectly by force majeure or other events which are beyond the reasonable control of the Company or which are not avoidable by the exercise of due diligence on the Company’s part including but not limited to war, strike, industrial action, civil disorders, floods, earthquake, severe weather conditions, act of God, act of Government or any other authorities.
SECURITY & SAFETY CONCERNS
As different departure points and arrival destinations would have different security requirements, you would be required to comply with the said requirements and the Company shall not be responsible if you should be delayed or refused entry by any country or authorities for any reason whatsoever.
For the safety of all members of the tour group, the Company through its representative shall be empowered to deal with any tour member (in consultation with the teacher in charge) in an appropriate manner (including requiring such tour member to exercise restraint or leave the group) if such person should act or behave in a manner which is unreasonable, violent or detrimental to the enjoyment, interest and safety of the other tour members. In such event, the Company shall not entertain any claims for refund or compensation.
THIRD PARTY RIGHTS
For the purposes of the Contracts (Rights of Third Parties) Act and notwithstanding any other provisions set forth in this document, this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
CLAIMS & DISPUTE RESOLUTION
Should you have any complaint, it is desirable that the same be notified to the Company immediately so that action may be taken to resolve the complaint expeditiously. Your complaint should preferably be in writing and forwarded to the Company not later than 14 days after the completion of your trip.
If the resolution of the complaint is found to be unsatisfactory, you may refer your complaint to
Business Trust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
SEVERABILITY OF TERMS & CONDITIONS
Each provision herein is intended to be separate and independent of the others and in the event should any of the provisions herein be determined or adjudged to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions herein shall be unimpaired and shall continue to apply.
This Agreement shall be governed by the laws of the Republic of Singapore and the parties expressly submit themselves to the non-exclusive jurisdiction of the courts of Singapore.