ISE Card
FREQUENTLY ASKED QUESTION
About the card
1. How do I get my picture on the card?
There is no need to send in a picture in order to receive your card. The card is designed so that once it is issued and sent to you, you can attach the photo on to it yourself.
2. What are the unique benefits of the ISE Card that other do not offer?
No other card can offer unsurpassed world discount guarantee, cover you with a full year of medical benefits and an emergency evacuation plan, protect you with an airline and agency bankruptcy protection plan, help you 24-hr anywhere in the world with your travel problems, and help plan and save money on your trip overseas. All these in just one single card
3. What is the difference between the STUDENT and YOUTH Card?
The STUDENT card is offered to any student at least 12 years old, enrolled in a program of study at an accredited secondary or postsecondary educational institution during the current or prior academic year. There is no upper age limit. The YOUTH card is for those below 26 years of age who are not students. Though the Youth card does not offer as much discounts as the Student card, it does provide the same coverage for travel protection and medical benefits.
4. I need a card immediately. How can I get this done?
You just need to call any of the appointed agents in our list or email to enquiry@isetravel.com with the necessary information:
· Student Matriculation Card / Faculty Identification
· Name of your educational Institution
· Your name as indicated in the passport
· Date of Birth
· Nationality
Bring to the office a recent passport-size photograph of yourself with the card fee. The card is ready for collection and activation by the next working day. Or we can send it to you by post once payment is made.
5. Why must I activate my card before using?
This is to ensure that your insurance protection and medical benefits are securely activated. Also this will help us to verify the authenticity of your card should a merchant is in doubt in extending you the discount.
6. How long is the card valid for?
Unlike others, the ISE Card is valid for 12 calendar months from the date of issue.
7. What is the 24-hour emergency hotline service?
As an ISE card holder, you can get access to legal assistance or medical referral by calling the worldwide assistance telephone number at (800) 368 7878 (for those in North America, Mexico, Carribean countries and the Philippines) or (202) 331 1596 (Reverse Charge or Collect) from elsewhere worldwide.
Please quote the Group Plan Code #23730 Carrier:TIA follows by your ISE Card Number.
8. In case I lose my card, how do I get immediate card replacement?
Contact enquiry@isetravel.com or any of ISE Card agents. We will need to verify your personal details
· Student Matriculation Card / Faculty Identification
· Name of your educational Institution
· Your name as indicated in the passport
· Date of Birth
· Nationality
before a new card can be issued.
9. What are some of the travel discounts popular with ISE Cardholders?
ISE Card holders have benefited from very special rates negotiated by ISE Cards for the following:
· One-way Eurostar tickets London to Paris or Brussels £27.50!
· 1-hour travel time England - France aboard high-speed hovercraft. 50% discount for
ISE Cardholders, fares as low as $16 one way
· Free London sightseeing pass with purchase of a Britrail pass
· An 18-month National Express student discount coach card for the price of 12 - only
£9; giving you up to 30% off travel on UK’s largest scheduled coach network
· 50% Discount for ISE Cardholders on Australian rail fares: - Great Southern Railway
now accepts ISE cards for Student and Backpacker fares. Example: Sydney - Perth
A$252 Red Kangaroo Day-nighter Seat (regular fare A$513)
and of course as our list continues to grow, the popularity level changes.
Discounts
1. How global is the discount that ISE Card offers?
Everyday the list of discounts from all over the world is being updated on our website www.isetravel.com (click Discount List). You can select from the list of countries for discounts in that particular country. As the ISE Card is your international ID, remember to always present your ISE card, even at locations not listed on the ISE website
2. How much do I save from the discounts?
You can easily save more than what you paid for your card in just a single day of usage. Check out our sample of saving list found on www.isetravel.com (click ISE Card Benefits)
3. Is the discount guaranteed?
The ISE Card is the ONLY international identification card to guarantee its discount benefits.
4. If there is a dispute on the discount, how can I get this addressed?
Just contact enquiry@isetravel.com and we will immediately address the dispute. However it may take us some time to resolve the matter and we seek your kind patience.
Medical Insurance & Benefits
1. What are the insurance coverage and services of the ISE Card?
Your coverage includes medical expenses at USD2000 max and emergency medical transportation at USD5000 max. Call the 24-hour emergency hotline only for legal assistance and medical referral. For more details, please ask for a copy of the “Student Plan” policy from enquiry@isetravel.com
2. How do I claim for my medical expenses?
There is a claim form to complete and must be done within 30 days after the covered loss occurs or ASAP. Please ask for a copy of the “Student Plan” policy for more details. Or call 1-800-368-7878, 08.30AM-05.30PM Eastern Std Time, USA for assistance.
3. In case of accident, what should I do?
Simply go to the nearest telephone and call the 24-hour emergency hotline for assistance.
4 How do I activate my insurance coverage?
Go to the website www.isecard.com and click “Activate my ISE Card”. Follow the instructions thereafter. Your insurance shall commence at 12.01AM on the day you start your trip.
Airline Bankruptcy Protection Scheme
1. How does the airline bankruptcy protection work?
This protection applies to any and all student airline tickets purchased by an ISE Cardholder from an authorized ISE Card agent. This new protection will reimburse any student ISE Cardholder for 100% of the amount paid for an airline ticket no longer being honoured by the airline due to bankruptcy on the part of the issuing agent or the airline.
2. Who do I call if I need assistance regarding this?
The Worldwide Assistance Centre can be reached at 800 368 7878 from within North America or from all other parts of the world please call USA 202 331 1596 (all collect calls are accepted).
If you have any further question that assistance, please contact enquiry@isetravel.com
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